Effective Date: May 3, 2026
Welcome to Shraddha’s Kitchen Inc.
Shraddha’s Kitchen Inc. (“we,” “us,” “our,” or “Shraddha’s Kitchen”) operates the website www.shraddhakitchen.com (the “Website” or “Site”). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, subscribe to our newsletter, or interact with our services.
By accessing or using our Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website. This policy is part of our Terms of Service.
Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect several types of information from and about users of our Website, including:
A. Personal Information You Provide Directly
- Contact and Account Information: When you create an account, place an order, subscribe to our newsletter, or contact us for support, we may collect your name, email address, phone number, shipping/billing address, and payment information (e.g., credit card details processed via secure payment gateways).
- Demographic Information: We may collect information such as your age, gender, and preferences when you participate in surveys, contests, or provide feedback (optional).
- Communications: Copies of your correspondence with us (e.g., customer service inquiries via email or contact forms), including your email address and the content of your messages.
B. Information Collected Automatically
- Technical and Usage Data: When you visit our Website, we automatically collect certain information about your device and browsing actions. This may include your IP address, browser type, operating system, referring URLs, pages you viewed, time spent on pages, links clicked, and other diagnostic data. We use cookies, web beacons, and similar tracking technologies to collect this data (see “Cookies and Tracking Technologies” below).
- Location Data: We may collect approximate location data (e.g., city/country) based on your IP address to provide localized content, shipping estimates, or comply with regional regulations.
- Purchase History: We keep a record of the products you have purchased on our Website.
C. Information from Third Parties
We may receive information about you from third-party services. For example:
- Social Media: If you interact with us or log in to our Website via social media platforms (e.g., Facebook, Instagram), we may receive certain profile information you have made public.
- Analytics Providers: We use services like Google Analytics to help analyze Website traffic and usage patterns.
- Payment Processors: Our third-party payment processors (e.g., Stripe, PayPal) provide us with transaction confirmation and limited billing information, but they process and store your full payment card details securely. We do not retain your complete payment card numbers on our servers.
- Advertising Networks: We may receive data about your interactions with our ads on other websites.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- Order Fulfillment and Service Delivery: To process and fulfill your purchases, manage your account, arrange for shipping, handle returns/exchanges, and provide you with order confirmations and updates.
- Customer Support: To respond to your inquiries, troubleshoot problems, and provide technical and customer support.
- Website Operation and Improvement: To operate, maintain, secure, and improve our Website, its features, and content. This includes analyzing usage trends and personalizing your experience (e.g., recommending products).
- Marketing and Promotions: With your consent where required by law, to send you promotional emails, newsletters, special offers, and updates about new products or services. You can opt-out of marketing communications at any time (see “Your Rights and Choices”).
- Communication: To send you transactional/administrative messages, such as policy updates, security alerts, and service notifications (e.g., order status, password reset).
- Legal Compliance and Security: To comply with applicable laws, regulations, legal processes, or governmental requests. To protect our rights, privacy, safety, or property, and that of our users and others, including enforcing our Terms of Service and detecting, preventing, or investigating fraud, security breaches, or other prohibited/illegal activities.
- Business Operations: For internal purposes such as data analysis, audits, developing new products/services, and conducting research.
3. Disclosure of Your Information
We may share your personal information in the following circumstances:
- Service Providers: We share information with trusted third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., postal/courier services), data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred as a business asset. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
- Consent: We may share your information with your consent or at your direction, for a specific purpose you have authorized.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to collect and store certain information.
- What are Cookies? Cookies are small data files placed on your device. They help us remember your preferences, understand how you use our Site, and personalize your experience.
- Types of Cookies Used:
- Essential/Strictly Necessary Cookies: Required for the basic functionality of the Website (e.g., shopping cart, login).
- Performance/Analytics Cookies: Collect anonymous data on how visitors use the Website to help us improve it.
- Functionality Cookies: Remember choices you make (e.g., language, region) to provide enhanced, more personal features.
- Targeting/Advertising Cookies: Used to deliver relevant ads to you on other websites based on your browsing interests. They may also limit the number of times you see an ad.
- Managing Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you disable or reject cookies, some features of our Website may not function properly. You can often manage your cookie preferences through our cookie consent banner (if present) or your browser settings.
We may also use third-party services (like Google Analytics) that use cookies to help us analyze Website use.
5. Data Security
We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS) for data transmission, secure payment processing, and access controls.
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password and login information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes for a period as required by law.
When personal information is no longer required, we will securely delete or anonymize it.
7. Third-Party Links
Our Website may contain links to third-party websites, plugins, or applications (e.g., social media buttons). Clicking on those links may allow the third party to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
8. Your Rights and Choices (Including for California Residents)
Depending on your location, you may have certain rights regarding your personal information:
- Access and Correction: You may review, update, or correct the personal information in your account by logging into your account settings or contacting us.
- Marketing Opt-Out: You can unsubscribe from our marketing/promotional emails by clicking the “unsubscribe” link at the bottom of those emails. Even if you opt-out, you will still receive transactional/administrative messages.
- Cookies and Tracking: Manage your cookie preferences as described in Section 4.
- Do Not Track: Our Website does not currently respond to Do Not Track (“DNT”) browser signals. You can manage tracking preferences through your browser or device settings.
- Data Portability and Deletion: You may request a copy of the personal information we hold about you in a structured format or request deletion, subject to certain legal exceptions (e.g., we may need to retain data for legal compliance or to complete a transaction).
To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request.
For California Residents: Under the California Consumer Privacy Act (“CCPA”) as amended, you have the right to know what personal information we collect, disclose, and sell; the right to request deletion; the right to opt-out of the “sale” or “sharing” of personal information (we do not sell personal information as defined under the CCPA); and the right to non-discrimination. Our data collection practices are outlined in this policy. To make a CCPA request, contact us via the details below.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a Child without verification of parental consent, we will take steps to remove that information from our servers.
10. International Data Transfers
We are based in Canada. If you are accessing our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers and central database are located. Data protection laws may differ from those in your country. By using our Website, you consent to the transfer and processing of your information in Canada.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The “Effective Date” at the top of this page indicates when it was last revised. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, by sending you a notification via email or a notice on our Website. We encourage you to review this Privacy Policy periodically to stay informed.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:
Shraddha’s Kitchen Inc.
Attn: Privacy Officer
Unit 37, 570 Linden Drive
Cambridge, ON N3H 0C9, Canada
Email: penpilot@shraddhakitchen.com
Phone: +1 519 6532834
We will do our best to address your concern promptly.